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US Standard Shipping
Need your items FAST? We offer overnight, 2-Day or 3-Day shipping. Please call 1-866-POCHADE (1-866-762-4233) for rates.
International Customers
We welcome all international orders. Our site calculates international shipping based on the size of the order. Please call us at 970-221-9044 with any questions regarding international shipping. THE JUDSONS GUARANTEE:
100% SATISFACTION OR YOUR MONEY BACK
RETURN POLICY
All of our products are covered by our 30 Day Money-Back Guarantee. This gives you plenty of time if for any reason you wish to exchange or return a product.
IMPORTANT:
Please Call Before Returning a Product – Please call 1-866-POCHADE (1-866-762-4233) Monday-Friday, 9 a.m.-5 p.m. Mountain Time for a RETURN AUTHORIZATION number so that our staff can arrange a speedy exchange or refund. Products returned without a RETURN AUTHORIZATION NUMBER cannot be processed for exchange, refund or credit.
Products in Salable Condition – You may return any product in salable condition (unused and unblemished) at your expense within 30 days of the original sale for exchange or a full refund of the purchase price.
Used or Blemished Products – You may return used or blemished products within 30 days of the original sale, at your expense, for partial credit of the purchase price. The amount of such partial credit will be determined by us depending on the condition of the returned product. Partial credit for used or damaged products will be in the form of a "store credit" against purchase of Judsons products.
Products Shipped in Error – We will pay the return shipping charges for incorrect products shipped as a result of a Judsons error.
Return Address – Please send returned items with RETURN AUTHORIZATION NUMBER clearly marked on the shipping label to our warehouse address:
Refund, Credit or Exchange – Refund, credit or exchange will be processed after the returned item is received and inspected by our warehouse.
Replacement Orders – If you’d like us to send your replacement order right away, we’ll charge you the purchase price of your new item, send it on its way and credit you for your returned item when it is received.
ONE YEAR WARRANTY
All our products are warranted against defects in materials and workmanship. We will repair or replace, at our sole discretion, defective products within one year of date of original sale. In the unlikely event that you have a defective product, please call 1-866-POCHADE (1-866-762-4233) to arrange a return.
SHIPPING DAMAGE
Please inspect your order carefully for shipping damage as soon as possible after you receive it. If you see evidence of shipping damage, please follow the instructions outlined below. We reserve the right to refuse any damage claim when these procedures are not followed.
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Check out our frequent posts on Judsons Plein Air Journal A Guerrilla Painter's Notebook Down-to-earth articles from the Guerrilla Painter himself. Keeping an eye on the plein air muse... Learn more about Would you like to find a local dealer for Guerrilla Painter® Plein Air Products?
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